18 Jul

Writing a Testimonial

Lawrence asked me if I would provide a testimonial for Specialty Yacht Sales. He’s kind of big on them, and I guess, in his business, creating trust is paramount. And I do have to admit, the existing testimonials were fun to read through, especially now that I have met a bunch of those people.

I am a bit at a loss of what to write, though. I want it to be honest and natural, but ultimately it’s pointless to write anything unless it makes good sell copy for Lawrence’s intended use. And while I have a very positive review overall, it is so unlike me not to be a bit critical. So maybe I will write two … or three…

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Specialty Yacht Sales
www.specialtyyachts.com
Twitter: twitter.com/specialtyyachts
Facebook: facebook.com/SpecialtyYachts

#1

Our experience buying a boat with Lawrence and Specialty Yacht Sales has been professional, friendly and ultimately satisfying. They managed a difficult long-distance transaction with relative beginners in a faultless manner and, despite having to represent the interests of the seller, negotiated an arrangement that was fair and beneficial to all the parties. Its conclusion left nothing but satisfaction in its wake.

Then, after the paperwork was signed, Lawrence and his team continued to help bring our dream to fruition, preparing our new Hunter 386 for a year afloat and ensuring we had a safe, comfortable and reliable yacht for us to explore the PNW. He saved us money, time and effort and delivered us a turn-key boat. It’s hard to ask for more than that.

The whole process seemed nothing but intimidating and impossible before we started but in the end, when we accepted the the official transfer of out new boat, it couldn’t have been easier. And that wouldn’t have been possible without the effort and knowledge of the folks at Specialty Yacht Sales.

Now to rephrase all of that with a little bit less “upsell” and a lot more Bruce.

#2

Buying a boat long distance isn’t easy. Buying a boat for the first time is also not your average See Spot Run. But that’s what the cards dealt us and that’s what we had to contend with. Those of you who know me probably realize I don’t much go for salesman. I’ve spent a lot of time working with professional suppliers and almost always gravitate to the production managers or guys on the floor who are actually getting shit done. That’s their job: getting things done. A sales guy’s job is to sell things. It’s right there in the title. Oh, I know that a good salesman cares about customers and is an advocate for the clueless among us. I worked with some great salesman over the years. but the cynical side of me always reminds me that “satisfaction=repeat business.” Which, matched up along side “a bird in the hand is worth two in the bush” pretty much sums up all you need to know about my general (admittedly poor) attitude towards salesman.

So how does that apply to buying a boat from Specialty Yacht Sales? Well, not being there — and being the very definition of a newb — meant that I had to trust someone to advocate for me and make suggestions that suited my budget, personality and ultimate goals. That meant Lawrence had a tough job in a tough situation. And he was responsible to the seller before he was responsible to me. I will admit to a fair amount of frustration and more than a little irritation; the long distance thing killed me. There was no easy way to learn, to ask millions of small questions and to revisit issues until I was satisfied. But in the end he sailed through it all (pun intended) with flying colours.

Were there things I would have wanted done differently? Yup. But ultimately it all comes down to the relationship between Lawrence and me: ideally I wanted something I was never going to have short of being on the coast myself, and so if I was going to have to settle, it’s a good thing I had to settle for Lawrence. The experience was always going to be teeth-grittingly nerve-wracking. The best he was going to be able to do was make  it less root canal and more of a regular filling. In the end, it was a pretty tiny filling.

Could it have been done better? I don’t think so. Given the constraints, the only thing I can possibly image that would have improved the process was giving me contact with Sarah White (the service manager) a hell of a lot earlier. Now there’s someone interested in getting stuff done. My interaction with her near the end of the whole process was short, to the point and aimed at dealing with issues, not making me feel good about them. I am much more comfortable with a delivery that includes a definite answer than with someone making sure I am happy. Not to say that I feel Lawrence was being anything less honest; he just had to deal with the distance and “making a sale” thing. Some people prefer apples. Some people get along better with oranges.

So, would I buy another boat from Specialty Yacht Sales? Absolutely. Especially if it involved needing someone trustworthy to advocate on my behalf and guide me in the process of making reasonable yet complex decisions. And the long-distance thing? Handled better than I could reasonably expect (I just tend to be a bit unreasonable sometimes). And Lawrence? Well, I want to buy him dinner when we finally get out there. I owe him a lot of thanks

So, there you go. Two completely honest reviews with just a few tweaks. Huh. Isn’t language a hoot. But I think the third one is the charm as number one was just a bit stilted and number two just a bit self-absorbed.

#3

Buying a boat long distance isn’t easy. Buying a boat for the first time is also a tad nerve-wracking. When we found our boat, which was being brokered by Specialty Yacht Sales, we didn’t know what to expect. But what we got was Lawrence Fronczek, someone we could  trust to advocate for us and make suggestions that suited our budget, personality and ultimate goals. Lawrence had a tough job in a tough situation, but in the end he sailed through it all (pun intended) with flying colours.

Ultimately it comes down to the relationship: ideally I wanted to be on the coast myself, but if I was going to have to settle, it’s a good thing I had to settle for Lawrence. In him I found someone I could and did trust. The experience just couldn’t have been better. Except that when I met Sarah White, the Service Manager, it actually did get better. 

After the paperwork was signed, the Specialty Yachts team continued to work with us to bring our dream to fruition, preparing our new Hunter 386 for a year afloat and ensuring we had a safe, comfortable and reliable yacht for us to explore the PNW. They saved us money, time and effort and delivered us a turn-key boat. It’s hard to ask for more than that.

The whole process seemed nothing but intimidating and impossible before we started but in the end, when we accepted the the official transfer of our new boat, it couldn’t have been easier. And that wouldn’t have been possible without the effort and knowledge of all the folks at Specialty Yacht Sales.

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